The First National Bank of Mount Dora takes fraud prevention very seriously. Your personal information is the key to your financial identity and your online identity. We are dedicated to offering information and tips to help protect yourself. The first step in protecting yourself from fraud is to educate yourself and learn about the various schemes and methods that fraudsters use to obtain your personal information.
Always remember that:
Your first step in fraud prevention is when setting up your User ID and Password
General Guidelines for Fraud Detection and Prevention:
Tips to Avoid Phishing, Spyware and Malware:
Other Types of Fraud May Include:
Vishing is also known as "voice phishing," vishing attacks attempt for you to provide personally identifiable information either over the phone or by using the phones Internet browser. Vishing schemes involving a phone call are often directed to an automated "bank" greeting that prompts the caller to provide credit card or bank numbers.
The First National Bank of Mount Dora will never request your debit card number over the phone but will use methods to verify and substantiate your ownership.
Smishing is a type of phishing that specifically uses SMS or text messaging to get your private information. People tend to be less aware of threats that come in via text message and are more trusting of links. In order to combat Smishing, remember:
Impostor scams come in many varieties such as real estate scams, IRS scams, tech support scams, bank impostor scams, and family emergency scams. These different types of impostor scams will convince you to wire money, pay with a gift card or obtain sensitive information. It is important to know how to recognize and avoid these scenarios by never giving sensitive information over the phone.
The best way to avoid an impostor scam is to never send money to someone that you do not know and never send money to someone who has contacted you, even if you feel like you know the person or they say they are your friend or related to you. Resist the urge to act immediately and call a phone number that you know is genuine to confirm that the request is legitimate. Report possible fraud to www.ftc.gov/complaint or by calling (877) FTC-HELP.
Many forged emails will ask you to supply, confirm or update personal information by clicking a link in the email. The link will connect you to a web page or login that appears to belong to the company mentioned, but it is merely a “spoofed” site that is illegitimate. The spoof may be a pop-up window or an embedded image over the actual site. The goal of the criminals is to get you to enter your personal data so they can steal your information.
The First National Bank of Mount Dora will never ask you for personal or sensitive information via email. We advise our customers to never reply to or open any attachments from unsolicited emails. We also advise to never respond to emails requesting your password, login or any financial information. If you have provided sensitive information online or feel that you have been a victim of spoofing/pharming, please contact us immediately at 352-383-2111.
Card cracking is a form of fraud where consumers respond to an online solicitation for "easy money" and provide a debit card for withdrawal of fake check deposits.
Tips for Wireless Network Management:
Wireless networks can be an unintended open door to your network. If a wireless network is to be used for legitimate business purposes, it is recommended that wireless networks be secured as follows:
During business hours: 352-383-2111
24-hour customer service: 800-261-8072
Lost or stolen Debit card
During business hours: 352-383-2111
24-hour customer service: 800-236-2442
Credit card issues
24-hour customer service: 800-883-0131
Debit card disputes
Customer service: 833-995-2888
Monday - Friday 8 am - 8:45 pm EST
Saturday 9 am - 2:45 pm EST
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving First National Bank of Mount Dora's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of First National Bank of Mount Dora. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. First National Bank of Mount Dora assumes no liability for the content, information, security, policies or transactions provided by these other sites.