Far too many people have become dissatisfied with their bank recently, and for a host of reasons. Some are not satisfied with the level of customer service they receive, while others want more convenient options to meet their busy schedules and needs, and still others are tired of cookie-cutter solutions and responses. We understand. And we also believe that everyone should love their bank. Here are the biggest reasons why area residents and businesses love the First National Bank of Mount Dora.
1) Friendly, knowledgeable staff members
Our customers tell us over and over again that when they call, it’s refreshing to get an actual live person on the other end of the phone (how often does that happen?). Plus, it’s a friendly and knowledgeable person. From our perspective, we wouldn’t have it any other way. We know how busy people are. We continuously strive to provide exceptional customer service with our friendly and helpful staff and quick response times to inquiries.
2) Bank in person, online, or via the mobile app
Today, more than ever, customers need flexibility in their banking. So our lobbies are open to serve them, but our technology helps make banking on the go even more convenient. We offer the same useful features as larger banks, including online and mobile banking, mobile check deposit, and mobile bill pay. And, of course, our no-fee ATMs at all Presto! Publix machines throughout the southeast make it not only more convenient, but also less expensive to get cash when they need it most.
3) Direct access to decision makers
With larger banks, the decisions that impact customers are often made far outside the branch, and always based on corporate parameters, not individual ones. With local decision makers, we can quickly respond to clients' needs and provide tailored solutions that other banks generally cannot offer. Our decision makers live and work in the same community as our clients. They understand the unique circumstances these residents and business owners face. With that knowledge, they can make more informed and faster decisions.
4) Creative, customized banking solutions to meet the unique needs of our clients
We take the time to get to know our customers and their unique circumstances. By building strong relationships with them, we gain a deep understanding of their financial goals and needs. And, since can be more nimble and flexible than larger banks, we can offer customized banking products and services and more personalized advice and guidance, rather than providing one-size-fits-all solutions. We leverage our agility and flexibility to quickly adapt to changes in the market and respond to new trends and customer needs.
5) All the services you expect, and then some
Community banking doesn’t mean a loss of services. Rather, it means the same services—free or low-cost checking accounts tailored to a variety of needs, savings and investment accounts, mortgages, construction loans, personal loans—all with a community touch. We are actively involved in our local Mount Dora community through charitable donations, volunteerism, and other initiatives. And our clients value this commitment to social responsibility and community engagement.
The five reasons our clients love us most may be just why you do too. Better service and a more customized approach mean a better banking experience for you. We take pride in building lifelong relationships with our clients, often serving multiple generations in the same family. In fact, we consider our clients our own family. And that makes all the difference in the world.